Privacy Policy

1. GENERAL INFORMATION

Protecting the personal information of users and customers is something we take very seriously and we comply with the Privacy Act 1988 and the Australian Privacy Principles ("APPs"). We only collect, process and use your personal information if a statutory provision allows us to do so or if you have granted your consent to this collection, processing and use.

This privacy policy applies to all information collected, processed and disclosed by PATALI, having its registered office at 204 Penguin Road, West Ulverstone, Tasmania, Australia. This privacy policy explains what information is collected when you visit and use our website, and how this information is processed and may be disclosed.

2. INFORMATION WE COLLECT

2.1 Personal Information

Depending on your interaction with us, we may collect:

• Your name, email address, and telephone number
• Billing and delivery addresses
• Payment information (processed securely through Stripe)
• Order history and preferences
• Customer account information

2.2 Analytics Information

We use Google Analytics and Vercel Analytics to understand how our website is used. This includes:

• Website usage statistics
• Page views and navigation patterns
• Device and browser information
• General location information (country/region level)

We do not use cookies or tracking technologies beyond what is necessary for analytics purposes.

3. HOW WE USE YOUR INFORMATION

We use your personal information for:

• Processing and fulfilling your orders
• Managing your customer account
• Providing customer support
• Sending marketing and product-related emails (with your consent)
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security

4. MARKETING COMMUNICATIONS

With your consent, we will send you marketing emails about our products, offers, and news. You can unsubscribe from these communications at any time by clicking the unsubscribe link in any email or contacting us directly.

5. INFORMATION SHARING

We may share your information with:

• Australia Post for shipping and delivery
• Stripe for payment processing
• BREVO for email marketing services
• Google for analytics purposes
• Social media platforms where you interact with our content
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. DATA SECURITY

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment information is processed securely through Stripe and we do not store payment card details.

7. YOUR RIGHTS

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Australian Information Commissioner

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

9. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our website.

10. CONTACT US

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at: